Frequently Asked Questions
Everything you need to know about your Primal Queen experience.
What is the typical shipping timeframe for my order?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days, while expedited options are available at checkout if you need your pieces sooner.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed 'Primal Fit' size guide. We recommend measuring yourself and comparing it to our chart, as our high-performance fabrics are designed for a snug, supportive fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials ethically sourced?
Absolutely. Primal Queen is committed to sustainable fashion. We use eco-friendly dyes and work exclusively with manufacturers who adhere to fair labor standards and ethical production practices.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request a cancellation within 30 minutes of purchase; after that, you may return the item once it arrives.